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Ordered several items from Hearthsong very early morning on December 11. Routinely checked the status of my order online where each item listed "Item Shipped - Tracking Sent" but did not list a tracking number. Received a confirmation shipping email from Hearthsong which did not list one of my items (puppet theater). The notice on the bottom of the email said "If you do not see one of your items listed, it may be shipping separately." Checked the online order status which continued to display "Item Shipped" for the puppet theater. I received one shipment of items a few days later. On December 18, I was getting anxious about the theater so I called:

Hearthsong: "Oh, yes, that is on backorder and cannot be delivered until end of January."

Me: "When were you planning to inform me? Christmas is now one week away. This was to be a very special gift for my daughter."

Hearthsong: "Our emails have been backed up. All I can do is apologize."

Me: "Riiiiiiiiggggght."

In today's day in age, there is simply no reason for me to purchase items from a company that cannot diligently inform me within a day or two that my item is backordered. And if by chance you do make a mistake, a simple verbal apology in such a situation will not suffice. I've got lots of options where to spend my money, and I'm sure another company will be happy to take away your customer. Goodbye forever, Hearthsong (and all affiliated companies).

Reason of review: Problem with delivery.

Location: South Bend, Indiana

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Guest

Totally agree. Had a similar situation this year 12/15.

Will NEVER order from them again. Such an unorganized company with HORRIBLE customer service!!!!!!!

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